Privacy Policy at 1win

By creating an account, Malaysian gamblers automatically agree with the Terms and Conditions and the 1win Privacy Policy. To understand how the website stores and handles your personal delicate information, it's important to familiarize yourself with this document. Learn all about it.

Information We Collect

The platform may collect various types of information from users, including but not limited to IP addresses, session data, cookies, browser and operating system details, and location information (with user consent). Discover the details.

Personal Data

Personal data the 1win website collects and safeguards from third-party intervention include:

• Name, email address, mobile phone number, gender, and date of birth;
• Credit card details, bank account numbers, and e-wallet addresses;
• Identity verification documents such as ID card or Passport;
• Physical address or geographic location;
• Logs of interactions with the customer support team, including chat histories, email exchanges, or phone conversations;
• Data related to the player's preferences for language, notification settings, and account configurations.

Non-Personal Data

Non-personal client data subject to the collection include the following details:

• Data regarding the type of device, operating system, browser type, and device settings used to access the platform;
• IP address;
• User interactions on the site, including the games played, betting history, time spent on the platform, and any preferences for specific features;
• Data collected from cookies and similar technologies for analyzing browsing behavior and providing targeted advertisements;
• Aggregated statistics on site usage, game popularity, and user trends.

How Is the Data Collected?

The data is collected to improve your player experience and provide a better service. The site receives information about users in a variety of ways:

• Information Provided Directly. Data shared directly includes contact details, identification documents, and other information submitted during registration, account verification, or when reaching out to the client support team;
• Automatically Gathered Information. When a user visits the site or mobile application, some data is automatically recorded. This contains the IP address, browser and device information, and activity logs;
• Information from Outside Sources. Partners and other reliable sources, such as payment processors or verification services, may give additional insights.

How We Use Your Information

The website uses the personal information it collects for a number of significant objectives. These include:

• Enhancing the site and its offerings, including transactions, account management, and customer service;
• Confirming that you are capable of using 1win services and that you are abiding by the terms of the license and any legal requirements;
• Defending users against fraud and other unlawful activity;
• Sending marketing messages and sharing information about services and bonus offers with your permission;
• Creating new features and products.

Legal Basis for Processing

The website processes Malaysian gamers' personal data in accordance with the law, making sure that everything is done in a fair, transparent, and legal manner. View the explanations for why your data is being processed:

• Data is processed to meet contractual requirements for account access, transaction processing, service utilization, and registration;
• Data processing is required to adhere to Responsible Gambling regulations and stop money laundering;
• The legitimate interests of the business or third parties, such as improving services, stopping fraud, and maintaining system security, may guide the processing of data;
• In certain situations, such as direct marketing, data processing is carried out with user consent. Anytime, consent can be revoked.

User Data Application Methods

1win may need player data for a range of essential purposes beyond simple account management and financial transactions. Here are some reasons:

• Personalizing experience by offering game recommendations, betting options, and bonus offers tailored to individual preferences;
• Powering customer support through AI-driven chatbots, which resolve player issues promptly without waiting for human agents;
• Analyzing what features are the most popular and improving the site based on user engagement trends;
• Triggering Responsible Gambling tools including betting and loss limits, time reminders, and self-exclusion options, supporting players who need assistance in managing their gambling habits.

Security Measures

The 1win staff is dedicated to protecting the private information of its clients. The actions listed below are taken:

• Utilizing the Transport Layer Security protocol (TSL) standard to encrypt data;
• Storing private information on dedicated servers;
• Utilizing network segmentation, intrusion prevention, and firewall technologies;
• Client information is carefully restricted to those employees who need it directly to carry out their duties;
• The servers are maintained in industrial-level hosting facilities with strong security mechanisms to prevent physical access to the protected data, and 1win's security systems function in compliance with current international standards.

Cookies and Tracking Technologies

Small data files called cookies are sent to your browser by websites you visit. They help the website remember information about your visit, which might make it easier for you to return and make the site more helpful. Cookies' primary goals are:

• Improve the experience of the user;
• Recall your login credentials;
• Monitor user activity;
• Customize advertisements and content;
• Enhance website functionality.

Changes to This Privacy Policy

When the 1win team changes something in the Privacy Policy document, Malaysian users are notified through their email addresses or in-platform notifications. It is also recommended to re-read data protection rules from time to time to make certain you do not miss anything important.

Contact Us

Players who have any questions left regarding the Privacy Policy in 1win Malaysia can contact the client support team and receive feedback. Here is how users can get in touch with the client assistance department:

• Live Chat;
• Email – contact@1win.xyz.

Frequently Asked Questions